Privacy Policy

1. Data Controller

2. General Information

This privacy policy explains how Torcido GmbH ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

3. Data We Collect

3.1 Information You Provide

When you contact us or use our services, we may collect:

• Name and contact information (email, phone number, address)
• Company information and job title
• Project requirements and technical specifications
• Communication preferences

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Device and operating system information
• Referral source (how you found our website)

4. How We Use Your Data

We use your personal information for the following purposes:

• Service Delivery: To provide IT consulting, programming, and infrastructure services
• Communication: To respond to inquiries and provide customer support
• Project Management: To manage and deliver your projects effectively
• Legal Compliance: To fulfill legal obligations and protect our business interests
• Website Improvement: To analyze usage and improve our website performance

5. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our contractual obligations
• Legitimate Interest: For business operations and website analytics
• Consent: When you explicitly consent to specific processing activities
• Legal Obligation: To comply with legal requirements

6. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Cloud hosting providers, email services, and analytics tools
• Technology Partners: Microsoft Azure, Tableau, and other platform providers when relevant to your project
• Legal Authorities: When required by law or to protect our rights

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection practices

8. Your Rights

Under GDPR, you have the right to:

• Access: Request information about your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Object: Object to certain types of processing
• Withdraw Consent: Withdraw consent for specific processing activities

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website usage and performance

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

10. International Data Transfers

We may transfer your data to countries outside the European Economic Area (EEA) only when adequate protection is ensured through:

• EU Commission adequacy decisions
• Standard contractual clauses
• Other legally recognized safeguards

11. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or through our website.

12. Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the German data protection authority (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit) if you believe your rights have been violated.